Terms of Service

1. Agreement to Terms

By accessing or using InternalWiki, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not access or use the service.

If you are using InternalWiki on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. References to “you” and “your” in these Terms refer to both you individually and the organisation you represent.

“Service” means the InternalWiki platform available at internalwiki.com, including all associated APIs, integrations, and documentation.

2. Description of Service

InternalWiki is an AI-powered knowledge assistant that connects to your organisation’s existing tools (including Google Drive, Slack, and Microsoft 365), indexes content, and provides cited answers with permission-aware enforcement. Every answer is traceable to the source documents from which it was derived.

The Service includes:

• Question answering with claim-level citations
• Trust Panel — confidence scoring, freshness classification, and source verification
• Admin dashboard and workspace management
• Audit logging of queries and access events
• API access for programmatic integration

InternalWiki is a tool that assists with information retrieval. It does not provide legal, financial, medical, or professional advice. Users should verify critical information independently.

3. Accounts and Workspaces

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials, including passwords and API keys, and for all activity that occurs under your account.

Each person who accesses InternalWiki must have their own account. Account sharing is not permitted. One person or organisation per workspace.

Workspace administrators may invite members, assign roles, and manage access to connected sources. Administrators are responsible for the actions of members they invite.

You must be at least 16 years of age to use InternalWiki.

4. Data Ownership

InternalWiki does not claim ownership of any content you connect, index, or generate through the Service.

You grant InternalWiki a limited, non-exclusive, non-transferable licence to process your data solely to provide the Service. This includes indexing, generating embeddings, retrieval, and answer generation. This licence terminates when you disconnect a source or delete your account.

InternalWiki does not use your data to train AI models, sell to third parties, or for any purpose other than providing the Service to you.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to bypass permission enforcement or access content you are not authorised to view
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent expressly permitted by applicable law
• Use the Service to build a competing product or service
• Share API keys with unauthorised parties
• Upload malicious content or attempt to compromise the security or integrity of the Service
• Exceed rate limits or abuse the API
• Misrepresent AI-generated answers as human-authored professional advice

Violation of these provisions may result in immediate suspension or termination of your account.

6. Service Availability and SLA

InternalWiki aims for 99.9% uptime but does not guarantee uninterrupted availability at launch. Scheduled maintenance will be communicated in advance via email or in-app notification.

We are not liable for downtime caused by third-party services on which the Service depends, including Google, Slack, Microsoft, OpenAI, and hosting providers.

Enterprise plans include SLA commitments negotiated on a per-contract basis. Free and Team plans are provided on a “commercially reasonable efforts” basis.

7. AI-Generated Content

InternalWiki uses artificial intelligence to generate answers based on your organisation’s documents. While we provide confidence scores, citations, and freshness indicators to help you evaluate answers, AI-generated content may contain errors, omissions, or misinterpretations.

The Trust Panel is designed to make AI answers verifiable, not infallible. It provides source provenance, confidence scoring, and freshness classification so you can assess reliability before acting on any answer.

You are responsible for verifying the accuracy of answers before making decisions based on them. InternalWiki is not liable for decisions made based on AI-generated answers.

8. Pricing and Payment

InternalWiki offers the following plans:

• Free plan: available at no cost, subject to stated limitations
• Team plan: $18/user/month (monthly billing) or $15/user/month (billed annually)
• Enterprise plan: custom pricing, negotiated per contract

All fees are billed in advance and are exclusive of applicable taxes unless otherwise stated.

Refunds

Annual plans cancelled within 14 days of purchase are eligible for a pro-rated refund for the unused portion. No refunds are issued for monthly plans after the billing period has begun.

We reserve the right to change pricing with at least 30 days’ written notice. Price changes take effect at the start of your next billing period following the notice period.

9. Intellectual Property

InternalWiki and its original content (excluding user data), features, and functionality are owned by InternalWiki and are protected by copyright, trademark, and other intellectual property laws.

The InternalWiki name, logo, and “Trust Panel” are trademarks of InternalWiki. You may not use our branding without prior written permission.

10. Termination

You may terminate your account at any time from the Settings page within your workspace.

We may terminate or suspend your account for violation of these Terms, with notice where practicable. In cases of material breach, we may terminate access immediately without prior notice.

Upon termination, your data will be deleted in accordance with our retention policy as described in the Privacy Policy. Sections relating to intellectual property, limitation of liability, and governing law survive termination.

11. Limitation of Liability

Our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the Service shall not exceed the total amount you paid to InternalWiki in the 12 months immediately preceding the event giving rise to the claim.

This limitation applies regardless of the theory of liability, whether based on contract, tort, negligence, strict liability, or otherwise.

Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless InternalWiki, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your use of the Service; your content; or your violation of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection legislation.

14. Changes to Terms

We may modify these Terms from time to time. We will provide at least 30 days’ notice of changes via email to the workspace owner. Material changes will be clearly highlighted in our communications.

Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. If you disagree with changes, you may terminate your account before the revised Terms take effect.

15. Contact

For general enquiries: support@internalwiki.com

For legal matters: legal@internalwiki.com