Employee Onboarding
Day one shouldn't mean messaging 6 people and waiting hours for answers.
New hires have questions from minute one. InternalWiki gives them instant cited answers from your employee handbook, IT setup guides, benefits overview, and company policies — without interrupting the team.
The first-week problem
Day 1
‘How do I set up my email?’ → Messages IT in Slack → Gets a response 3 hours later with a link to a doc that’s been moved.
Day 2
‘What’s the dress code?’ → Asks their manager → Manager forwards a 2-year-old PDF that may or may not be current.
Day 3
‘How do I submit expenses?’ → Searches Confluence → Finds 4 different guides, unclear which is the latest version.
Day 4
‘What’s my annual leave allowance?’ → Asks HR → HR is in a meeting, responds end of day with a number but no source.
Day 5
‘Who do I contact about the Singapore trip?’ → Nobody knows. The person who used to handle travel left 6 months ago.
Now imagine the same week with InternalWiki
Day 1
How do I set up my email?
Go to admin.google.com and follow the IT Setup Guide, Section 2.1 [1]. Your credentials were sent to your personal email on your start date [2].
Day 2
What’s the dress code?
Business casual Monday to Thursday, casual Friday. Client-facing meetings require business formal [1].
Day 3
How do I submit expenses?
Submit via Expensify within 30 days of the expense [1]. Receipts required for anything over £25 [1]. Your manager approves, then Finance processes within 5 business days [2].
Day 4
What’s my annual leave allowance?
25 days per year for full-time UK employees [1], plus 8 bank holidays [1]. Pro-rated for part-time staff based on contracted hours [2].
Day 5
Who handles travel arrangements for Singapore?
International travel is coordinated through the Operations team [1]. Contact ops@company.com. For Singapore specifically, the local office admin is Wei Lin Chen [2].
What onboarding looks like with InternalWiki
Reduction in ‘where do I find...?’ messages in Slack
Average time saved per new hire in the first month
Documents attached to emails that might be outdated
Based on early pilot data with a 25-person team.
The 20 questions every new hire asks
InternalWiki answers all of them with citations, from day one.
IT & Setup
- ·How do I set up my email?
- ·What’s the WiFi password?
- ·How do I access SharePoint?
- ·Where do I find the VPN guide?
- ·Who do I contact for laptop issues?
HR & Benefits
- ·What’s the annual leave policy?
- ·How does the pension scheme work?
- ·What’s the maternity/paternity policy?
- ·How do I update my emergency contacts?
- ·When do I get paid?
Day-to-day
- ·What’s the dress code?
- ·How do I book a meeting room?
- ·What’s the expense process?
- ·Where’s the office kitchen?
- ·What are the office hours?
Company
- ·What are the company values?
- ·Who’s on the leadership team?
- ·What’s the org chart?
- ·How does the performance review work?
- ·Where’s the brand guidelines?
New hires can't tell if information is outdated. The Trust Panel can.
When a new hire searches for the expense policy, they don't know whether the document they found is current or three versions old. They don't know if the Slack message they're reading was corrected in a later thread. They just trust whatever they find first.
The Trust Panel changes that. Every answer shows its sources, their freshness status, and a confidence score. A new hire doesn't need institutional knowledge to know whether information is reliable — the evidence is right there.
Citations link to the original document — click to verify
Freshness badges show whether sources are still current
Low confidence triggers a suggestion to ask a specific colleague
Give every new hire a knowledge expert from day one
Connect your first source in under 2 minutes.
No credit card required