INTERNAL SUPPORT
Your ops team answers the same 20 questions every week. They shouldn't have to.
InternalWiki gives every employee instant cited answers from your policies, handbooks, and processes — so your support team can focus on problems that actually need a human.
The hidden cost of repeat questions
Questions answered per week
225 questions per week
Hours spent per week
18.8 hours per week
Hours per year
900 hours per year
Equivalent cost
$22,500 per year on repeat questions
That's 900 hours your team could spend on work that actually needs a human.
These questions get asked every week
Your support team knows them by heart. InternalWiki answers them with citations.
Each one answered in under a second with cited sources. Your team never has to type the answer again.
From question to answer — without your team
Employee asks
“How do I submit an expense report?” — typed in InternalWiki or asked via the Slack bot.
InternalWiki searches
Google Drive, Slack, and SharePoint searched simultaneously. The Finance Policies folder, the #expenses Slack channel, and the SharePoint intranet all contribute.
Cited answer returned
“Submit via Expensify within 30 days [1]. Receipts required for amounts over $25 [1]. Manager approval is automatic for under $100 [2].” Two sources, both current. 0.7 seconds.
What your support team's week looks like
Without InternalWiki
How do I submit expenses?
Use Expensify, there's a guide somewhere...
I can't find it, can you send the link?
Let me look... try this
That's the old process, is there a new one?
I think HR updated it, let me check
OK here's the current one
2 hours 16 minutes. 7 messages. 2 people occupied.
With InternalWiki
Submit via Expensify within 30 days 1. Receipts required for amounts over £25 1. Manager approval is automatic for under £100 2.
0.7 seconds. 0 people bothered.
It's not just about answering questions
Fewer interruptions
Every question InternalWiki answers is a question your ops team doesn't have to. That's 15 fewer Slack notifications per day. Per person.
Consistent answers
When three different people answer the same question, you get three different answers. InternalWiki gives the same cited answer every time — the one backed by the actual policy document.
Knowledge that stays
When your ops lead goes on holiday, the knowledge doesn't disappear. InternalWiki has already indexed everything they know — it's in the documents, not in their head.
Give your team their time back
Every question InternalWiki answers is an interruption your team doesn't get.
No credit card required